Cancellations and Returns

Return Policy

Definition: ‘Return’ is defined in the current context as the action of giving back the item purchased by the Buyer to COTTAGE9 and claiming your money back. Following are Valid Return situations:

1. Item was defective.
2. Item was damaged during the Shipping.
3. Products was / were missing.
4. Part/Accessory missing.
5. Wrong item sent by Cottage9.
6. Item Not as described.
7. Product Description/Specification wrong.
8. Item lost enroute.

Valid Return situations could result in refund of money in almost all of the cases provided one or more of the Valid Return situations as above have arisen.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

Buyer needs to raise the Valid Return request within five business days from the date of physical receipt of Product by an email to help@cottage9.com.

Once Buyer has raised a Valid Return request;COTTAGE9 while attending to the requestmay select one of the followingrefund options at its own discretion in case COTTAGE9 accepts Buyer’s request:

Refund after shipment collection (COTTAGE9will wait for the logistics team to collect the shipment from the buyer before refunding)

Refund before shipment collection (COTTAGE9 has agreed to refund without waiting for the logistics team to collect the shipment from the buyer)

Refund without shipment collection (COTTAGE9 has agreed to refund the buyer without expecting the original shipment back)

Points to be noted

Buyers need to ensure that their Valid Return requests meet the following conditions

All artefacts such as statues, figurines, prints, paintings, carvings etc. etc., should be returned without any defect/ disfigurement/ damage/ shortcoming other than the one due to which the item is being returned.

If the product being returned does not meet the above then Buyer shall not be entitled to any refund of money from COTTAGE9.

 Delay in Product Shipment to the Buyer will not be a valid ground for Return.

 If Valid Return request is not raised within five business days from the date of physical receipt of Product, the request will not be entertained.

Shipping cost for accepted Product-returns shall be borne and incurred by COTTAGE9.

Replacement Policy

Definition: Replacement is defined in the current context as the action or process of replacing a product purchased from Cottage9 with another product of same price. Following are Valid Replacement situations:

1. Item was defective.
2. Item was damaged during the Shipping.
3. Products was / were missing.
4. Part/Accessory missing.
5. Wrong item sent by Cottage9.
6. Item Not as described.
7. Product Description/Specification wrong.

Valid Replacementrequest could be fulfilled in almost all of the cases provided one or more of the Valid Replacement situations as above have arisen.

Buyer needs to raise the Valid Replacement request within five business dayfrom the date of physical receipt of Product by an email to help@cottage9.com

In case COTTAGE9 accepts the Valid Replacement request but pickup of product being returned and delivery of replacement product is not feasible simultaneously, Buyer shall be required to return the product to COTTAGE9 and only after return of the product, COTTAGE9 shall be obliged to provide the replacement product to the Buyer.

Points to be noted

Buyers need to ensure that their Valid Replacement requests meet the following conditions.

All artefacts such as statues, figurines, prints, paintings, carvings etc. etc., should be returned without any defect/ disfigurement/ damage/ shortcoming other than the one due to which the item is being returned.

In case a product similar to the one being returned is not available, COTTAGE9may provide the refund to the Buyer in which case Buyer’s request will be dealt with as mentioned under our Return Policy above.

COTTAGE9 reserves the right to choose to refund Buyer’s money over replacing the purchased item in which case Buyer’s request will be dealt with as mentioned under our Return Policy above.

If Valid Replacement request is not raised within five business days from the date of physical receipt of Product, the request will not be entertained.

All shipping charges involved in replacementshall be borne and incurred by COTTAGE9.

Order Cancellation Policy

You may write to us to cancel your order at help@cottage9.com within one business day.

However, if your order is shipped before we get your mail requesting a cancellation then we may not cancel the order.

Please know that we try our best to ship your orders as soon as we get them so if you decide to cancel any order then please inform us by email immediately.

An order cannot be cancelled once the item has been delivered to you.

Buyer Eligibility and Restrictions

• Only Buyers who have made a direct purchase on COTTAGE9 are eligible for Return/Replacement.
• Buyers may raise a Return/Replacement request within five business days from the date of physical delivery of the product after which the request will not be entertained.
• Any damage or loss to the product after delivery will be the Buyer’s responsibility. Buyers should refuse to accept delivery if the item is damaged.
• Raisinga Return/Replacement request does not automatically entitle the Buyer to a refund or replacement for the product purchased. COTTAGE9 shall verify the request andreserves the right to deny such a request.
• Claims of the nature of ‘Buyer remorse’ (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regards to the product purchased) will not be entertained at all.
• Decisions made by COTTAGE9 under this policy shall be final and binding on its Users.
• COTTAGE9 shall neither be responsible for delayed shipments nor entertain claims of Buyers who have incurred any loss due to a delayed shipment.
• COTTAGE9 Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution ofhis request. In the event Buyer does not respond with information / clarification sought within three days of such request, the request shall be deemed auto-closed.

Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

1. Item not received CB – Buyer didn’t receive the item. Refund will be created in accordance with the Refund Policy above.
2. Unauthorized CB – Buyer hasn’t made this particular transaction. Refund will be created in accordance with the Refund Policy aboveafter due investigation.
3. Item not as described CB – Meaning item is not what Buyer ordered. This will be decided in accordance with the Refund / Replacement policies above.